Knowledgebase
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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

» Subcategories:

 
System Changes
There have been changes to your system.
Registration
I've re-installed. Do I need a new key?
I can't find my registration code
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Bonus Files
Bonus Files - Where Are They?
Band In A Box Files
Installation
Can I install on more than one system?
Message: Installing after the 14 day period
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Updates
How do I upgrade my earlier version of the Software?
Should I uninstall my old versions before installing the new versions??
Disk Read Errors
Error 1305 (etc). Error reading from file
I put the disk in my Mac and it tells me it is blank.
Plugins
I just installed the Plugin but I have no audio
Operation
Desktop Icon Won't Launch The Program (Windows)
Transposition
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Printing
Print Cuts Off
A different Song Prints than the one I wanted
Product / Ordering Info
Can I download the product?
Where Can I FInd The VIP Code
45 Fakebooks
How do I open the 45 Fakebooks with the RealBook Software?
Taking Screen Shots
How To Take A Screen Shot
What's Included
Song Titles Included in Volume 1
 
 

» Articles in this category:

 
Windows 7, 64 bit compatible Article rated 2.8/5.0
All RealBook Software products are compatible with all versions of Windows 7
When printing a chart, the bottom gets cut off. Article rated 1.0/5.0
All printing functions are handled by your computer and printer setup, not the program. You'll want to make print size / page setup adjustments from within the print window when it comes up.
Virus? Article rated 1.0/5.0
Our software is created in a virus free environment and is checked for viruses as part of the final rendering process. If you are getting a virus indication either something else has infected your ...
Can I call you to get support? Article rated 1.0/5.0
Sorry, we do not offer phone support. Our support is handled remotely so there is no way to provide phone support. All support is handled via this ticket system. The quickest way to find your sol...
Support Policy Article rated 2.1/5.0
Support Policy When you contact support, you will be dealing with a real live person. This is not a “complaint department” or a tantrum room where you have free reign to heap abuse on someone who is ...
 


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