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Unzipping the keyfile for version 5.01
Click  on the link to the keyfile that was included in the email and it will download to wherever your default setting for downloads is. Depending on your browser you should see an option to mon...
Keyfile
If you have placed your keyfile on the desktop and you are still seeing the "place keyfile" message then the usual cause is a change in the filename. The program is looking for the file with the orig...
Code is not valid. Please paste the code that was sent to you.
In version 5.01 you are seeing the message "Code is not valid. Please paste the code that was sent to you." This is usually caused by accidentally copying a spacebar character before or after the cod...
I have not received the key.
Once you have submitted your registration information and hit submit, your activation code and key is sent automatically to the email address you provided. Be aware that free accounts such as Yahoo, ...
How Do I Register And Activate The Program? (Videos)
This article applies to the previous 4.01 version and older.Please update to the current version, which is the new minimum requirement for activation and supportOpen a ticket here at the helpdesk to f...
I can't find my registration code
You don't have to look for the code. The program copies it for you. After you have filled out your name and email address, then you hit the "Step 2" button. The program has now copied the registratio...
I've re-installed. Do I need a new key?
Every installation will require its own activation key content its own unique registration code. If you've re-installed then any previous codes/keys will no longer be valid. You'll need to register ...
I canĀ“t find the file "RealBookKey.rbr" in my e-mail
This article applies to the previous 4.01 version and older.Please update to the current version, which is the new minimum requirement for activation and supportOpen a ticket here at the helpdesk to f...
The Key does not work. I'm still getting the countdown screen.
If you received the key and feel that you have properly followed Step 3, but are still getting the countdown, then there are only two reasons for this. 1. It is the wrong key. Keys are not "o...
I Can't Open the Attachment
This article applies to the previous 4.01 version and older. The new version sends your activation email automatically and immediately via an auto-reply.Please update to the current version, which is...
Gift Registration
If you gave or received the program as a gift then there is an extra step required in order for the end user to obtain the activation key. This is a two step process. #1.Submit a Gift Registratio...
I don't have an internet connection on my machine.
If you have two machines - 1 with internet connection and another without, then you'll need to transfer the information between them in order to to register and apply the activation key. This isn't...
The old key you sent does not work on my other computer.
Every installation requires its own key. Register the second computer in the usual fashion in order to receive the proper activation key for that particular computer.
Anti Virus Is reporting the Registration site as Unsafe, Phishing etc
Obviously an overactive alert filter you've got there, since it is returning a false positive. There is nothing "unsafe" about the site. It has been in used for registration submissions for years. Fu...
503 or other Mail Error message when submitting registration
In doing a search on Google here is what it says about a 503 error "Gateway timeout 503 This is equivalent to Internal Error 500, but in the case of a server which is in turn accessing some o...
I've Received my key. Am I finished?
When we received a valid registration from you, a code/key was then generated and emailed to you. That would indicate the successful of Steps 1 and 2 in the registration process. After receiving the...
What is a "Clipboard"
A "clipboard" is nothing more than a memory location where data is temporarily stored. So when completing Steps 1 and 2 in the registration process then all you have to do when you get to t...
I've activated but I'm getting the Registration Screen with a "Negative Countdown"
This article applies to the previous 4.01 version and older.Please update to the current version, which is the new minimum requirement for activation and supportOpen a ticket here at the helpdesk to f...
 

 
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