Help Desk

Most common questions are answered on the F.A.Q. page so run by there first and see if your solution is there. And, the page is always growing in response to new issues that may arise.

If you are looking for manuals and documentation you can find those here

For more complex issues we offer a trouble ticket support system.

We welcome you to visit our Help Desk where you can look through the knowledge base or open a trouble ticket.

We pride ourselves on quick responses (see the Reviews page to see customers’ comments on our level of service and support).

Note: We do not offer direct email support. It is simply too inefficient and way too tangled when it comes to keeping track of the threads of posts related to individual issues.

Get in touch with us by going to our help desk
and opening a ticket

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For Windows 7, 8, 10, XP and Vista or Mac OSX 10.4 and higher.

The Jazz Play Along Backing Tracks will play on any device or computer program that is able to play MP3 format digital audio files.